Refund policy
At Bëng Collective, we care about the experience that surrounds every piece we create. Each object is designed with intention, and we want you to feel confident in what you bring into your space.
If something isn't right with your order, we're here to help.
Returns
At this time, we are only accepting returns for damaged items and, in special cases, customer discrepancies, which are left to the discretion of our team. We do our best to work with customers to ensure product needs and issues are addressed.
However, if your order arrives damaged, defective, incorrect, or incomplete, please contact us within 21 days of receiving your order so that we can review the issue and determine the appropriate resolution.
Returns for eligible issues are subject to the conditions outlined below.
Damaged, Defective, Incorrect, or Missing Items
Please inspect your order when it arrives.
If your item arrives damaged, defective, incorrect, or if something is missing from your order, please contact us within 21 days of delivery at:
bengcollective@gmail.com
To help us assess the issue, please include:
- Your order number or other proof of purchase;
- A description of the issue; and
- Clear photographs or video showing the item and, where applicable, the packaging and shipping damage.
Our team will review the information provided and work with you to determine the appropriate resolution.
Depending on the circumstances, an eligible claim may result in a refund or replacement.
Return Conditions
If Bëng Collective approves a return, the item must be returned in the condition in which it was received.
Unless otherwise agreed or required by applicable law, returned items must be:
- Unused;
- In their original condition;
- Securely packaged; and
- Returned with the original packaging and any accompanying materials where applicable.
Items that have been used, altered, damaged after delivery, or returned without prior approval may not be eligible for a refund or replacement.
All approved returns are subject to inspection once received.
Return Shipping
For returns that are approved by Bëng Collective, we cover the return shipping costs.
Please do not send an item back before contacting us and receiving return instructions. This allows us to provide the correct return information and help ensure that your package reaches us safely.
Returned items remain the customer's responsibility until they reach Bëng Collective. We therefore recommend using a trackable shipping service and retaining proof of postage when returning an approved item.
Original Shipping Costs
Original shipping costs are non-refundable.
Where a refund is approved, the refund applies to the eligible product amount in accordance with this policy and applicable law.
Refunds
Once an approved return has been received and inspected, we will notify you by email regarding the outcome.
If your refund is approved, it will be issued to your original payment method.
The time required for a refund to appear in your account may vary depending on your bank, card issuer, or payment provider. Because processing times vary between financial institutions, the appearance of the refund in your account may not be immediate.
If you believe a refund has been approved but has not appeared in your account after a reasonable processing period, please contact us at bengcollective@gmail.com.
Nothing in this policy limits any mandatory refund or consumer rights that may apply under applicable law.
Exchanges
We do not currently offer exchanges.
If you would like a different item, size, or color, you will need to place a new order separately. Because we do not accept ordinary change-of-mind returns, the original item must independently qualify for a return under this policy.
Sale & Discounted Items
Sale and discounted items are final sale and are not eligible for return or refund, except where a product arrives damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable law.
Any mandatory consumer rights that cannot legally be excluded will continue to apply.
Final-Sale Items
Items identified as final sale at the time of purchase are not eligible for voluntary return or refund.
This does not affect any rights you may have under applicable consumer-protection laws relating to defective, damaged, incorrect, or non-conforming goods.
Gifts
If you received a Bëng Collective product as a gift and believe there is an issue with the item, please contact us at bengcollective@gmail.com within 21 days of delivery.
Please provide the order number or other available proof of purchase, along with photographs or video of the issue where applicable.
Because we do not currently offer ordinary change-of-mind returns or exchanges, gift items are subject to the same eligibility requirements as other purchases.
Any approved refund will generally be issued to the original payment method used for the purchase.
Purchases from Retailers or Other Sellers
This Return & Refund Policy applies to purchases made directly through Bëng Collective.
If you purchased a Bëng Collective product through an authorized retailer, marketplace, gallery, or other third-party seller, please contact the seller from which you purchased the item regarding its return or refund policy.
Third-party sellers may have their own policies and procedures.
International Orders
Bëng Collective does not currently offer international shipping.
This policy may be updated if our shipping destinations change.
Consumer Rights
This policy describes Bëng Collective's voluntary return and refund practices. It does not limit, exclude, or replace any mandatory rights or remedies that may apply to you under the consumer-protection laws applicable to your purchase.
Where applicable law provides you with rights that differ from the terms of this policy, those legal rights will apply.
Contact Us
If you have a question about your order or believe your item has arrived damaged, defective, incorrect, or incomplete, please contact us at:
bengcollective@gmail.com
When contacting us about an order issue, please include your order number and any relevant photographs or video so that we can assist you as quickly as possible.
We appreciate the care you take with the pieces you bring into your space, and we'll do our best to make resolving an issue as thoughtful and straightforward as possible.