Shipping policy

 

Shipping & Processing

We currently ship only within the United States. However, we hope to be able to ship worldwide very soon. Orders are typically processed within 1 to 3 business days after purchase, excluding weekends and holidays. Processing times may be longer during periods of high order volume, promotions, or other circumstances affecting fulfillment.

 

Shipping Rates

Shipping rates are calculated at checkout.

Available shipping options and applicable charges will be displayed at checkout before you complete your purchase.

 

Delivery Times

Estimated delivery times begin once your order has shipped and are provided for guidance only. 

Standard domestic delivery typically takes 5–10 business days after dispatch.

Expedited shipping, where available, typically takes 2–5 business days.

Delivery times may vary due to carrier delays, weather, holidays, or circumstances outside our control.

 

International Shipping

International shipping is currently not available.

 

Tracking

Once your order has shipped, you will receive a shipping confirmation with tracking information, where available.

Please allow 1–3 days for tracking information to become active after your shipping confirmation is sent.

 

Delays, Lost or Stolen Packages

If your order appears to be delayed or has not arrived within the estimated delivery window, please contact us at bengcollective@gmail.com  with your order number and tracking information.

 

Incorrect Addresses

Please review your shipping information carefully before completing your order.

If you notice an error in your shipping address, contact us as soon as possible at bengcollective@gmail.com. We will do our best to assist, but we cannot guarantee that an address can be changed once an order has entered processing or been shipped.

Bëng Collective is not responsible for delays or non-delivery resulting from an incorrect or incomplete shipping address provided at checkout.